Schedule your Import, Snapshots, and Add Automations
FAQs for Help Scout Integration
Connecting to Help Scout
When you begin a Help Scout import for the first time, you will need to go through a few steps to connect to Help Scout as a data source for Coefficient.
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1. Open the Coefficient Sidebar and click the Menu. |
2. Select “Connected Sources”. |
3. Select “Add Connection” at the bottom and then select “Connect” to Help Scout. |
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4. Select Authorize to initiate the connection to Help Scout. |
5. Log in to Help Scout and select Authorize to allow access.
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6. Once successful, you can proceed with creating an import by clicking the "Import data..." button. |
Import from Help Scout
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1. Open the Coefficient Sidebar and click on the “Import from…” button. |
2. Select your “Help Scout” connection from the list. |
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3. Enter a clear and specific prompt describing your request for the data you need from Help Scout. |
4. Fields relating to your request will appear in the sidebar for you to select/unselect to include in your import. Click on "Add fields" to show all available fields. Click "Import" to proceed. |
5. Please allow a moment for the agent to generate your import. (The results will appear shortly.) Congratulations on creating your first Help Scout import through the agent chat! 🎉
Schedule your Import, Snapshots, and Add Automations
Once you have pulled your data into your spreadsheet using Coefficient, you can set up the following:
FAQs for Help Scout Integration
How can I update or add filters to refine the data in my Help Scout import?
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To edit your import, open it from the sidebar and click “Edit this import” under the summary section (see screenshot). From there, enter a new prompt in the agent chat describing the updates you’d like to make (such as adding filters or adjusting sorting). |
Can I schedule my import for auto-refresh after it has been created by the agent?
Yes, once your import has been created by the agent, you can schedule it to auto-refresh from the “Refresh Schedule” section in the sidebar.
How can I provide feedback about my experience with the agent chat?
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After your import is created, a prompt will appear in the sidebar allowing you to share your experience with the agent by selecting like or dislike. Your feedback helps us continue to improve the experience. 🙏🏼 |